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Welcome to the UHAIR FAQs page, your go-to resource for all things related to human hair wigs!

We understand that purchasing a wig can raise many questions, and we're here to provide you with the answers you need to make informed decisions and enjoy a seamless shopping experience.

➥「 About UHAIR」

What is UHAIR and what do you specialize in?

➤ UHAIR is a premier online store specializing in high-quality human hair wigs. We offer a wide selection of wigs designed to enhance your natural beauty and style.

How do I navigate and shop on UHAIR's website?

➤ Navigating our website is easy. Use the search bar or browse categories to find your preferred wigs. Add your selections to the cart and proceed to checkout.
➤ UHAIR Official Website --- www.uhair.com

How can I contact UHAIR for assistance?

➤ For any inquiries or assistance, you can contact our customer support team via email, phone, or live chat. Visit our Contact Us page for detailed information.

➥「 About UHAIR Wigs」

What types of human hair wigs does UHAIR offer?

➤ We offer a diverse range of human hair wigs, including full lace wigs, lace front wigs, short wigs, long wigs, curly wigs, straight wigs, and human hair wigs with bangs.

What is the quality of the human hair used in your wigs?

➤ We source only the highest quality human hair for our wigs, ensuring a natural look, softness, and durability.

Can I style and color your human hair wigs?

➤ Yes, you can style and color our human hair wigs just like you would your natural hair. However, it's recommended to consult a professional stylist for coloring.

How do I determine my wig size?

➤ Refer to our comprehensive size guide to accurately measure your head and choose the correct wig size. ➥ Click to learn more

Are your wigs pre-styled or do I need to style them myself?

➤ Our wigs come pre-styled, but you can further customize them to achieve your desired look.

Can I part the hair in different directions with your wigs?

➤ Yes, our wigs allow for versatile parting, giving you flexibility in styling.

How long does a human hair wig typically last?

➤ With proper care, our human hair wigs can last 1-2 years or even longer, depending on usage and maintenance.

How do I care for and maintain my human hair wig?

➤ We provide detailed care instructions with each wig. Generally, use gentle products and avoid excessive heat to maintain the wig's longevity.

Can I wear my wig while swimming or exercising?

➤ While it's possible, prolonged exposure to chlorine or salt water and excessive sweating may affect the wig's condition. We recommend caution.

Do you offer wigs for medical or hair loss reasons?

➤ Yes, we have a range of human hair wigs designed specifically for individuals dealing with medical hair loss.

Are the wig colors accurate to what I see on the website?

➤ While we strive for accuracy, monitor settings and lighting can influence color perception. Refer to color descriptions for accuracy.

What is the difference between full lace wigs and lace front wigs?

➤ Full lace wigs have a base made entirely of lace, allowing for versatile styling and parting. Lace front wigs have lace only at the front hairline, offering a natural look.

Can I wear the wig comfortably for long periods?

➤ Yes, our wigs are designed for comfort and can be worn for extended periods without discomfort.

Do you provide tutorials on how to wear and style wigs?

➤ Yes, we offer tutorials and guides on how to properly wear, secure, and style your human hair wigs.

Can I customize a wig according to my preferences?

➤ Absolutely, we offer custom wig options. Contact our customer support for details on creating a personalized wig.

Do you offer any warranty on your human hair wigs?

➤ We offer a warranty on manufacturing defects. Please refer to our warranty policy for more details.

Can I use mousse on my wig?

➤ Yes, apply a small amount of wig-safe mousse to damp hair for added volume and styling control.

How do I store my wig when I'm not wearing it?

➤ Store your wig on a wig stand or in a cool, dry place away from direct sunlight to maintain its shape and quality.

How do I wash my wig?

➤ Gently detangle, soak in lukewarm water with wig shampoo, rinse, and condition. Rinse again, blot with a towel, and air dry. Style when dry.

➥「 About Payment 」

Is it safe to pay on your website?

➤ Yes, it's 100% safe to shop on our official website www.uhair.com. We support VISA, MasterCard, American Express, Discover Card, Diners Club, JCB Credit cards, Chinese WeChat / AliPay, and Western Union payments. Please rest assured to pay.

How to pay with a credit card on your website?

➤ Pay with a credit card on www.uhair.com is 100% safe and super easy. Please do the following steps:
1. Add the product to the cart, and click "Check out".
2. Choose "Credit Card" - the first payment method option.
3. Click "Place your order".
4. Enter your credit card information, then click "Make Payment".
5. Then you will receive the payment prompt, success or failure. We'll also get your payment transaction after that.
➥ Click to learn more

Why did my credit card payment fail?

➤ Please follow the prompt indicating payment failure:
1. "Do not Honor" --- Please contact your credit card bank. Tell the bank to let the deal go as it's your transaction. And give us a reply after that. We will reapply to the bank then your deal will be successful.
2. "High risk", "Invalid transaction"--- Please get in touch with our pre-sales staff.
3. "Not sufficient funds" --- Please check the funds on your credit card. Make sure your balance is enough.
4. "24 hours more repeat fail order" --- There is a limit of 3 times for safe payment, please pay after 24 hours if failures are reached three times. Or pay with another credit card if possible.
5. "Fraud suspicion" --- Make sure it's your credit card. Enter the correct credit card dates(Card number, expiration date, and CVV2/CSC number).

Why do you charge my credit card more than your product price?

➤ According to the credit card bank rules, the credit card company may charge an additional handling fee (2% - 4% of total amounts) for cross-border transactions.
➤ This is normal. It is charged by your credit card bank, not charged by our company, you can check with your credit card bank for details.

Can I get more discount?

➤. We will offer more discounts if you want to buy multiple pieces. We'll send you the unique coupon code.
➤ Please contact us if you want to buy wholesale UHAIR wigs. We'll glad to invite you to be sales agent in your country.

➥「 About Agent」

How can I be your agent?

➤ It's our honor if you would like to be our sales agent. We welcome dealers from all over the world.
➤ Contact us now, Let's get to know each other better. We'll send you our agent terms and agent wholesale price after that.

What benefits are offered to UHAIR agents?

➤ Our agent program provides competitive pricing, exclusive deals, and marketing support.

What's your agent price for wholesale?

➤ Contact us now, We'll provide the best wholesale price for our agents. Besides, we'll also provide the best pre-sales guidance and after-sales service.
➤ We will help you to improve your business and earn much more profits.

➥「About Shipping 」

Where does UHAIR ship its products?

➤ We offer worldwide free shipping to various locations. Shipping details are available during checkout.

What are the shipping costs and delivery times?

➤ Shipping costs and delivery times vary based on your location and chosen shipping method. Specific details will be provided at checkout.

Where can I find the express tracking number?

➤ After delivery, we will send the tracking number to you through email.
➤ You can check the tracking number from your account on our website.
➤ Universal tracking website: https://www.17track.net/en

Do we need to pay for the customs clearance fees and tax?

➤ Custom clearance is a random inspection by customs. There is a small probability of being spot-checked, and when we ship the goods, we'll mark a low price or gift on the invoice. So usually you don't need to pay for the customs clearance fee and tax.

➥「About After-Sales 」

What is the return and exchange policy?

➤ Our return and exchange policy details can be found on our website for your reference. ➥ Click to learn more

What should I do if my order arrives damaged or incorrect?

➤ If your order is damaged or incorrect, please contact our customer support within the specified time for assistance. ➥ Click to learn more

How can I reach customer support for after-sales inquiries?

➤ You can contact our customer support team via email, phone, or live chat. Visit our "Contact Us" page for the relevant contact details.

➥「Our address 」

Where the company is located?

➤ UHAIR CN Office：
Address: Nanshan District, Shenzhen, China
Telephone / WhatsApp / WeChat: +(86) 136 6262 7469
Email: [email protected], [email protected]

➤ UHAIR US Office：
Address: 32 Roosevelt Wilson Lane, Los Angeles, CA 90017
Telephone / WhatsApp / WeChat: +1 (202) 246-9895
Email: [email protected]

UHAIR Human Hair Wigs
Where Beauty Begins!

Cumulative Global Sales

3,000,000+

Sold in more than 100 countries worldwide.

Discover Your Perfect Wig at UHAIR.com

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