Shipping & Returns

UHAIR - 100% Satisfaction Guarantee

We ensure a hassle-free shopping experience for our valued customers worldwide. We understand that fast and reliable shipping is essential when it comes to receiving your favorite human hair wigs, and we're committed to providing exceptional service every step of the way.



➥ Shipping Policy

When you shop with UHAIR, you can expect prompt processing and dispatch of your order. We offer worldwide free shipping, so whether you're located in the United States or across the globe, your package will be delivered directly to your doorstep without any additional shipping costs. We partner with trusted shipping carriers to ensure timely delivery and provide you with tracking information so you can monitor the progress of your shipment.

1. Shipping Address
• Once your order has been placed and confirmed, you will not be able to change the shipping address.
• Please fill in your final shipping address to avoid any inconvenience.

2. Shipping Time
• Items purchased from UHAIR will be delivered to your doorstep in about 3-10 working days.
• We will choose express delivery, such as DHL, FedEx, UPS, etc.
• We'll choose the fastest express delivery to your country according to the timeliness. Please keep your mobile phone open during this time and pay attention to sign for the parcel.

3. Shipping Instructions
• We have several warehouses in China, UK, and the USA. The packages will be shipped randomly from these warehouses.
• We will pack everything and make sure that it will not be damaged during the transition.
• In addition to the order, there are no additional charges. However, some countries may require a customs clearance fee. Please don't worry, the custom clearance fee is not high as the invoice amount is very low.
• In addition, we will provide custom clearance assistance for major customers and a large amount of cargo.


➥ Refund Policy

In the unlikely event that you need to return or exchange your purchase, our customer-friendly returns policy has you covered. We understand that sometimes things don't go as planned, and we want you to be completely satisfied with your UHAIR experience. Our hassle-free returns process makes it easy for you to request a return or exchange within the specified timeframe, and our dedicated customer support team is here to assist you every step of the way.

UHAIR promises to work our best to resolve the situation for our customers. We reserve the right to accept or refuse any refund and exchange not meeting our eligibility guidelines. Due to bank refund transaction time, please allow 10-14 working days for the refund to be processed and completed. UHAIR reserves the right to cancel orders for any reason. Possible reasons include potentially compromised security, fraudulent transactions, incorrect pricing, or non-payment.

1. Full Refunds
• We offer a full refund on any items that are found to be faulty or damaged due to our fault. All returned items must be in brand-new condition, unused, and with original tags and packaging.
• If for any reason you do not love the item you ordered, we gladly offer returns and Free exchange services. Please do not cut the lace, make sure the wig is BRAND NEW unaltered, unworn, unwashed, undamaged, and in original packaging.

2. Partial Refunds
• If the item(s) is considered damaged, defiled, deformed, or spilled perfume after receipt, or you return the item(s) without notifying us, you can only get a partial refund.

3. Non-Refunds
• If incomplete or incorrect address information is the major cause of shipment delays or package damage, UHAIR will be not responsible for any fee or exchange requirement. Please double-check the address before placing your order.
• Damage caused because of the fault of the third party or the customer's fault.

4. Shipping Costs:
• The return shipping costs should be borne by the buyer.

5. Return Address
• Please contact customer service for the return address. (You will need to send your returning products to our warehouse in China.)

At UHAIR, your satisfaction is our top priority. We strive to exceed your expectations with every order, from the moment you browse our catalog to the delivery of your purchase. With our seamless shipping and returns process, you can shop with confidence knowing that your satisfaction is guaranteed.