Refund & Cancellation Policy

UHAIR - 100% Human Hair Wigs

UHAIR outline our commitment to providing exceptional customer service and ensuring your satisfaction with every purchase. We understand that sometimes circumstances may change, and you may need to cancel or return your order, and we're here to make that process as smooth and hassle-free as possible.

Our refund and cancellation policy is designed to protect your rights as a consumer while also ensuring that we can continue to offer high-quality products and services to all of our customers. Whether you've had a change of heart, received a damaged or defective item, or simply need to cancel your order for any reason, we've got you covered.

⦁ If you wish to cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request, but please note that orders that have already been processed and shipped may not be eligible for cancellation.

⦁ In the unlikely event that you receive a damaged or defective item, please notify us within 7 days of receiving your order. We'll work with you to arrange for a replacement or refund, depending on the nature of the issue. Please note that we may require photographic evidence of the damage or defect in order to process your request.

⦁ For returns of non-defective items, please refer to our returns policy for detailed instructions on how to initiate a return and request a refund. Please note that all returned items must be in their original packaging and in unused condition in order to be eligible for a refund.

⦁ We strive to process all refunds as quickly as possible, but please allow 7-10 business days for your refund to be processed and credited back to your original form of payment. Once your refund has been processed, you'll receive an email notification confirming the transaction.

At UHAIR, your satisfaction is our top priority, and we're committed to ensuring that every shopping experience with us is a positive one. If you have any questions or concerns about our refund and cancellation policy, please don't hesitate to contact us. Our friendly and knowledgeable customer service team is here to help!